The Dysart Arms
135 Petersham Rd, Richmond, Surrey, TW10 7AA
- Tel: 020 8940 8005
Simply awful and embaressing
24/11/2011 by BasilWindsor
My visit was back in Sept but just got around to writing a review. Following a wonderful lunch at the near by Petersham Nurseries - myself and some friends stopped off for a post lunch drink at the Dryart Arm. Even as the only customers in the entire place we were still made to feel incredibly unwelcome by the prickly and pretentious manager. The fact that we had two toddlers with us seemed to be his main issue. On arrival were told we were not allowed to sit inside the pub because the tables were "reserved for dinners". And it was "illegal" for children to be in the bar. it was 5.30pm and the place was empty. But, we were still told that we had to sit outside if we wanted a drink. We decided to stay and obliged, despite the chilly weather. After a while another member of staff told us that we would be allowed inside for a while if we wanted to get out of the cold. Most of the other staff seemed lovely - it was the managers attitude towards us that we found offensive. We then tried to order some food for the children but were told (by the manager) that the kitchen was closed and wouldn't reopen until 6.30pm which was just 20 minutes later. He completely refused to accommodate our request and when we asked if there were any crisps or nuts to give the children while we waited for the kitchen to open - his snippy response was to snort "no - we aren't that sort of establishment!". We then approached another member of staff who was happy to help and we did get something to eat in the end. What was clear by the time we left is that the Dysart Arms is the 'kind of establishment' which does not cater for families. Does not make children or new customers feel welcome and is the kind of place I would urge anyone to avoid! Unless of course you like being treated like a second class citizen - In which case you will absolutely love the place!Report this
21/01/2011 by Portia111
This is a fantastic family run restaurant, recently having had a refurbishment it has brought an even warmer and more friendly atmosphere. The food created by the new head chef is creative and full of flavour. As for the staff and service I was overwhelmed by the timeliness and personability of everyone there. Looking forward to many great evenings with friends and family by the fire and the opportunity to listen to relaxing in-house musical performances.Report this
Disappointing for families
02/01/2011 by Dannyboy79
The Dysart has let us down several times! Pros: great location, looks good, convenient car parking, outside sitting area in the summer Cons: dreadful service and bar staff, not children friendly at all, no prams allowed inside, not dog friendly although welcome, limited beer choices, below standard food but pricey! Not suited for a drink after a walk in the Park.. No normal seating area, all tables are set for eating. Not recommended at allReport this
We'll be back soon
02/12/2009 by lw1
My wife and I went to The Dysart Arms last week and really liked it. Everything about it in fact! It is more of a restaurant than a pub - we had a fantastic three course meal for I think £17 each, drink on top. The quality of the food was outstanding - an interesting menu (I had beef cheeks), well balanced through the courses, and with beautifully contrasting flavours from start to finish. They've got loads going on as well. We were there on a Wednesday, but from Thursday - Saturday there is live jazz and classical music over dinner, concerts on Sunday evenings, and lots of charity events and wine dinners. Great atmosphere and decor, friendly manager and staff, a real personal touch with everything - not like all the chains that we see everywhere these days. Have a look, we definitely will again sometime soon!Report this
30/01/2009 by Charlemagne
I went on a Thursday evening. I hadn't been for a couple of years, and found the new decor really nice, and classy. The lighting was low, and the jazz pianist was just at the right volume - perfect ambience for the date that I was on. I had the fish and chips which I can truly say is the best I have ever had. Just to mention the beers as well. As a beer coinoisseur, the Stella was really top notch - very clean pipes here! The staff were courteous and polite - especially the manager who was very nice. Would definitely recommend.Report this
disappointing and stressful!
30/11/2008 by hollieh
I had been recommended The Dysart Arms by a friend but from the moment I walked through the door for Sunday lunch with two friends I knew the visit was going to be an ordeal. The noise was almost unbearable (largely from the piano - definitely not background music) which may be because the acoustics seem to be so badly designed (tiled floor, no curtains, limited soft furnishings). It was almost impossible to hear the serving staff and ourselves so we almost gave up on conversation. The food was delicious if served in slightly limited portions (eg no bread with the soup) but the whole meal was spoiled because of the struggle to hear what the person next to you was saying. It felt like being in a Saturday night club rather than a supposedly relaxing family Sunday lunch venue. Fab food but a frantic, stressful experience rather than the relaxing atmosphere I hoped it would be.Report this
16/09/2008 by realscot
Nestling at the foot of the Star and Garter Hill and facing directly on to Richmond Park in the village of Petersham lies the independently owned Dysart Arms, which is now more of a gastropub than a true old-fashioned pub. Together with good parking it boasts a well furnished beer garden at the front. Inside the welcome is friendly and warm and always professional. This refurbished hostelry has an excellent chef and good service together with live music most nights of the week ranging from Classical piano to jazz and guitar. Not to be missed.Report this
A Fantastic One-Off pub/restaurant
16/09/2008 by livewire4728
I went to The Dysart for the first time in a few years last week and was really surprised at all the changes. We arrived to find a jazz pianist playing a grand piano, and a beautifully presented and lit bar, complete with a great wine list and cocktails. The food was great as well - I had a pub classic fish and chips but my companion went for fresh salmon which looked absolutely wonderful. The place seemed really clean and well cared for, from the front garden down to the lavatories, which is always very important to me. We'll be back!Report this
Not so happy with the changes...
18/05/2008 by sue
We used to eat regularly at the Dysart Arms, but after a break of around 6 months I popped in for lunch recently to find quite a different pub. It used to be a good looking gastropub, but since my last visit it has been renovated - gone are the gastropub-standard mismatched furniture and casual feel, the tables and chairs all match now and the latter are topped with very non-pub looking plump cushions. The vibe is now more restaurant, though the sunny beer garden at the front is still a good place for a beer, apart from the regular buses steaming past. Seems to be a new chef too. The menu used to be a bit more adventurous and they could pull it off, however the lunch we had was disappointing - flavourless risotto's (particularly the Rabbit risotto, which should be anything but) and ungenerous portions and seasoning. Thankfully the sad looking slice of Lemon Tart we shared was actually delicious, just like my Grandma used to make. Service was friendly enough, but there were some language difficulties and the staff seemed to have a problem with remembering orders - having to return to our table, and neighbouring ones to ask for orders to be repeated….perhaps they should invest in some note pads!Report this
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