Tap & Spile
Tower St, Harrogate, North Yorkshire, HG1 1HS
- Tel: 01423 526785
The Tap & Spile is a traditional pub with a selection of real ales and live folk music.
Services and products
- Real Ale
- Outside Seating
- Live Music
Provided by The Local Data Company
Terrible customer service!
18/11/2013 by mwill0142
I have been going to this pub for the last 7 years or so on and off and for the last two of those years very regularly indeed taking in various different friends to show them a decent little Yorkshire pub with a friendly atmosphere and a good beer especially on a Tuesday evening when the folk jam session is on. Everyone i have taken into this pub is always pleasantly surprised in many cases with the exception of the landlord Roger i think hes called. Hes been noted on many occasions as damn right miserable for someone working in hospitality however although i always partially agreed i would always stick up for him seeing as though he was ok with me and i even managed to get a few words out of him an have a quick natter on a few occasions, not much really after all my custom but ok fair enough. I went in there with two friends a couple of weeks back now and we ordered three drinks. He told us the price at about ten pounds something not a cheap pub but were used to that now, and i explained to him that i was paying for my beer separately to which he replied raising his voice considerably in an extremely rude manner why "why didn't you tell me this before i added it up" I was astounded and so shocked and just politely responded "excuse me" and he carried on moaning again extremely rudely to me saying that i have done this before to which i replied that i thought he was missing the point of this argument and the fact he had to deduct about three pounds twenty from the total in his head and charge it separately was irrelevant the point is you must never talk to a customer like that especially not a loyal one! By this point i was extremely angry and offended and shocked and didn't really feel welcome and felt as though i wanted to leave as did my friends! When we explained this to him he very strongly told me that after talking to me like i have never experienced anywhere as a customer he would then go on to bar me from the pub saying that if i didn't pay for these drinks i would never be allowed back in! Without having time to think about what to do we stupidly made the mistake of paying for them an left feeling uncomfortable and angry within ten minutes! In this situation all you expect is a big apology and drinks on the house! As he knows i work in a bar as a deputy manager myself a considerably busier one than his most of the time and i do understand and actually struggle myself with difficult customers who make your job harder but i have never spoken to a customer the way he did that night and feel i could possibly loose my job if i did so! Its a great shame that i wont be returning to my favorite pub but i just don't feel welcome there at all and quite frankly don't want to be putting my money into a persons pockets who talks to me like that! I think for a start he should stop drinking quite so many beers behind that bar that we have always seen him putting away as on this night it clearly affected his attitude as you could see he was a little drunk and he has lost in my opinion a couple of good customers!Report this
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