Union Square Bus Station Guild Street, Aberdeen, Aberdeenshire, AB11 6NA
- Tel: 01224 467729
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Concessionary Travellers aren't Passengers on Megabus!
06/06/2012 by EthicalTrading
If you try booking tickets from the website, be warned, it's misleading. You must exclude the concessionary travellers from the passenger total if you want to buy the correct number of tickets. This is only apparent after you've purchased when you get the confirmation email. Forget a refund, the complaints department response was "if you're too stupid to understand our website, you should have phone our premium rate number before you booked".... yeah, right! Add to that, being kept waiting outside in freezing rain for 15 minutes beyond the official departure time, dangerous driving including illegal use of mobile phone and at least one overtaking manoevre that caused other motorists to take evasive action and I think you'll agree this is not a company where you would want to put your life in the driver's hands. The return journey involved different drivers, mobile phone use; an overheard conversation with the depot that the luggage lockers would not stay shut but the door had been jammed in place using someones bag handle, and a sweeping brush used to hold the driver's external mirror in place through an open window to the cab. Absolutely not a company I'm going to use again!Report this
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