1 Olympus Close, Ipswich, Suffolk, IP1 5LJ
- Tel: 01473 461999
Terrible aftersales care
22/07/2013 by MissGee
SEHBAC installed windows not to the specifications agreed (and paid for). I've been chasing for 5 months trying to get a resolution and phone calls haven't been returned or I've been fobbed off. Additionally, the windows were installed in Dec and a lock broke more or less straight away. SEHBAC still haven't sent someone round to fix it, despite numerous calls and e-mails. Very frustrating.Report this
Poor Quality & Even Worse Service
28/05/2013 by rbz5416
We chose SEHBAC mainly on the basis of them having the least worst reviews & the promised lead time. Ordered a replacement conservatory on 27th July with a promised installation within 4 weeks. After weeks on constant chasing we finally got an installation date - seven weeks after order. Installation appeared to progress well until the last when we were told that two windows didn't fit, a window handle was broken, a lump was chipped out of one of the frames & another frame had been manufactured out of square. This required the replacement of one whole side. Apparently they don't make uPVC units themselves so the whole job was just sub-contracted. This maybe explains some of the delay & poor quality. It took another 3½ weeks of chasing before this was all rectified. So from order to full completion was 10½ weeks rather than the four promised. Throughout this period I was given the distinct impression that no-one was at all concerned with meeting agreed schedules or making any great effort to resolve problems. Requests for a discount or other form of compensation were immediately rejected without discussion When I tried to use the roof vent in April I found it was sticking at one point & all the chrome finishing was flaking off the winding mechanism. I reported this as a service request & actually received a fairly prompt reply, advising that the earliest appointment was the 27th - OF JUNE! Next job is to replace our front door & there's one company I definitely won't be asking to quote...Report this
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