Brislington Kings Road, Mangotsfield, Avon, BS4 3HH
- Tel: 0117 2447819
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- Garage services
Awful and aggressive.
27/08/2013 by RenatecClient
After having used Renatec a few times in the past it has become clear that they are clueless. They have charged me to find out what is wrong with my car numerous times, but never actually make the effort to fix it. When they have tried, they have done a totally unsatisfactory job: My exhaust front pipe was split, so I took it to them to weld. The 'weld' which has since been described by Renatec as 'perfect' and by another garage as 'chicken sh*t' consisted of black silicone rubbed over a pipe which exudes incredible heat when in use, rendering the silicone little more than a dripping mess. The weld lasted 1 day and upon returning to Renatec, I was faced with a torrent of verbal abuse and aggression. I have been told I am a liar to suggest the weld is not good enough and that if I do not buy new parts for my car I should f*ck off. I understand that this sounds extreme, but believe me when I say, it shocked me as well. The appalling level of service received from Renatec both when I am paying them money, and even more so when I am questioning their work has left me shaken, and in all honesty, reluctant to return to tell the owner how his staff treat his customers. My advice, leave well alone, don't be tempted by the 'specialist in French cars' hyperbole, instead go elsewhere and perhaps you will not be shouted at in the garage office and made to feel so on edge that you literally walk away checking over your shoulder to ensure the abuse goes no further than verbal.Report this
15/08/2013 by Ni
I recently took my car for an MOT and Service at Renatec and I fully recommend their Services. They were very reasonable and much cheaper than the main dealers. The staff were really friendly and everything was explained fully to me. I will definitely be using them again for all my Servicing and any repairs.Report this
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