Rays Fone & LaptopXchange
20 Arran Way, Birmingham, West Midlands, B36 0QG
- Tel: 0121 7704448
We now offer a Same Day Screen Repair Service for All; iPad 2, iPad 3, iPhone 5, iPhone 4/4S, Samsung Galaxy S3 & Note 2 and more. Call us today for your hassle free quote!
Rays FoneXchange is an exciting Mobile Phone & Laptop exchange company all rolled into one. We Repair, Sell & Buy; Mobile Phones (iPhones, Samsung, Blackberry, HTC etc), Laptops, IPads & Game Consoles.
Regularly in stock; IPhone 4/4S/ iPhone 5s', Samsung S3's, Laptops, iPods, xbox 360's ...at amazingly low prices so dont miss out: 0121 770 4448
Repairs - How much money can we save you today?
Our repair services ensure your Mobile Phone/Laptop/Device is back up and running in no time at very low cost. Simply call or pop into store for a quote (we guarantee to be cheaper than any high steet company). Call us Today on : 0121 770 4448
Unlock Your iPhone! We have a wide range of unlocking Services Including; iPhone 4/4S, iPhone 5, Blackberry e.g. 9900/Z10, Samsung Galaxy S3/S4/ Galaxy Note 1,2&3 as well as All HTC models e.g. One X, HTC one.
Services and products
- Same Day iPhone 5 Screen Repair Service
- Same Day iPhone 4/4S Screen Repair
- Same Day iPad 2 & 3 Screen Repair Service
- Same Day Samsung Galaxy S3 Screen Repair Service
- Unlock Your iPhone 4s or iPhone 5 On Vodafone, O2
- We Pay Same Day Cash For Mobiles Phones & Laptops
- Amazingly Low Laptop Repair Prices - 0121 7704448
- All Types Of Repairs For Laptops & PC computers
- Express Laptop Screen repair service.
- Upgrade your Laptop/PC Hard drive & Memory (Ram)
- Windows Reinstallation+AV at unbeatable prices
- Unlock Your Samsung Galaxy - Same Day Service
28/09/2013 by Do_not_use
I recently took my iPhone 3GS into Rays Fone Exchange for a screen repair as the front screen had shattered. From initially handing over the phone, it was assumed the repair would take approx 48hrs as per details on their website. However, this took a total of 9 days to be returned whereby I phoned the company each day to find out if the handset was ready. On each occasion I was told it would be ready ‘tomorrow’ and this became the typical response on each occasion I phoned the shop. When it was finally ready to collect (9 days later) I called into the shop and checked the handset. I peeled the protective sticker off the screen only to notice that there was a black blotch mark under the screen. I asked the person in the shop what it was and he said ‘I don’t know’ but he was not willing to say any more. Incidentally, I could not test the phone as the battery was now flat. I asked the shop worker if he would plug in a charger so that I could check the phone. Once ready to power on I checked to see if the mark behind the screen was still visible, it was still visible but not as bad but I was not willing to accept this as a repair. As my wife needed the phone returning asap I asked if they would refund part of the £30 payment as this repair was not acceptable. The shop worker phoned his manager and they offered me £2 off!! Or leave the phone with them and they’d look into fixing the issue. As I had suffered long enough in using this company I admittedly decided to accept the £2 and take the phone. When I returned home i properly checked and tested the phone. It turns out that they had forgotten to place back in the plastic sim card holder making the handset unusable. It also turns out that the right hand side of the screen doesn’t even work as when trying to press any part of the right side of the screen no touch detections are recognised, again the phone is unusable. So, apart from finding the company totally unprofessional, extremely arrogant and lack any understanding of customer care, I now have a totally unusable handset that has cost me £30. As I cannot put myself through using this company any longer I have accepted to write off the £30 and take it to a reputable, professional outfit.Report this
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