131-133 Jesmond Rd, Jesmond, Newcastle Upon Tyne, Tyne And Wear, NE2 1JY
- Tel: 0191 2817849
Welcome to Pizzeria Santana
We are proud of our high quality food and diverse menu, all at affordable prices. Catering for anyone of any age. We are located on Jesmond Road, Newcastle Upon Tyne, just next to the Punch Bowl pub.
As well as our menu we provide weekly chef's specials, available on the boards in our restaurant.
Try our famous three course lunch 3.95
and our evening three course evening special from 6.95
Services and products
- child friendly
- credit cards accepted
- Italian Restaurant
- Chef's Specials
rushed and humiliated
08/01/2013 by DebsC
We booked a table for 4 people on 31 December for 5pm. 1 week in advance. Due to unforeseen circumstances one of our party dropped out and we got caught in traffic and were running 15 minutes late. We phoned ahead to explain to the restaurant our circumstances and were told that was fine! And we were thanked for phoning. Our table was booked from 5pm to 7pm we were only 15 minutes late. On arrival we were asked to wait and stood by the coffee machine for 40 minutes before being seated. When we were eventually seated we were repeatedly asked for our order, starter and main we felt rushed and pressured so hurriedly ordered. We were constantly being rushed throughout our starters, main meals, deserts, coffee’s wines etc. Our whole dining experience lasted only 1hr 10 minutes we felt very much pressured and rushed throughout. The waiter serving our table was repeatedly urging us to fly away at every opportunity he could, (singing this to us) Telling us this constantly (obvious what he meant by that) only 30 minutes into our meal. His attitude was so very very rude and brisk. On leaving our table our waiter and another member of staff jeered and clapped sarcastically, we knew some of the other dinners in the restaurant who can give witness to this insult, as we were totally and wholly humiliated by this .It was NOT our fault the restaurant was in utter chaos, with people waiting for tables. A very dissatisfied customer who was utterly and totally disgruntled at the service received at Santanas Whickham.Report this
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