4 Gentian Close, Northfield, Birmingham, West Midlands, B31 1NN
- Tel: 07590 985053
Poor Customer Service
23/10/2012 by Ceodj
This compoany was requested to survey a roof and, in fairness, they arrived the next day (Saturday) on time to do exactly that. Following an inspection ait was agreed that a quotation would be emailed later thta afternoon. 1. quotation arrived on the Saturday as promised, niether did it arrive on the Sunday. 2. On Monday lunchtime telephone comntact was made, and it was stated "the quotation went out as promised, can't understand why it wasnt received". 3. It was promised that the quotation would be "re-sent" during the Monday afternoon and a further copy of the email address was sent by text to make sure the email address was correct. 4. No quotation arrived on Monday afternoon. 5. Tuesday mid-morning a phone call was made but no response, mmessage left on voice mail, 6. No response whatsoever. This is extremely poor customer service, to fall at the first hurdle. If the job is not wanted, a simple phone call saying "thank you, but no thank you" would have been far better than just ignoring a potential customer! A great pity. A copy of the email address was text straight away,Report this
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