25-29 High Street, Kingston Upon Thames, Surrey, Surrey, KT1 1LL
- Tel: 0117 970 6664
The worst and most bizarre customer service I ever had!
21/07/2012 by laureensp
I and my girlfriend went to Las Iguanas on 20/07 for dinner to commemorate my birthday. We went there and asked for a table to a male host that was working in the night. He said that the table would take 25 minutes so we went to the bar and order a starter. After about 35 minutes no one call us so I went to ask the host if our table was ready. I wasn’t angry or anything as we were having good time talking at the bar. He looked at me and said as I could see (the restaurant was really busy) and he didn't have any table. He was really rude and moody. The most bizarre experience I ever had. I explained that we had booked with him like half a hour ago. He looked in his notes and could see that we had a booking. We had to carry our starters and drinks to the table. When I asked that I wanted to talk to the manager he said he was the manager!!! I had to stay there as I didn't want to disappoint my friends but he ruined by dinner. I am very disappointed with this restaurant and I can't understand how they can hire someone like this guy as a front line or manager to their new place. VERY UPSETTING AND I definitely wouldn’t recommend to anyone.Report this
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