2 by Liamck
i was realy excited to go to this salon as i like high quality for my hair, and have used aveda products for a while. the boy that did my hair was lovely although i didnt get the exact result i wanted.......prices are ludicrous!! asked if i would like a complementary hand massage.... it was just an annoying hand rub from someone inexperienced. the most annoying thing was the receptionist what a stuck up person!! i think she was hungover or something had absolutley no customer service skills and no warmth about her. ivery nearly said to her ...have you got a problem??! my mother came home from cardiff and had a haircut while down there she was realy upset and i said what have they done?? it looks like theyve just thinned it out for £65 !! and then she told me where she had got it done and i wasnt surprised. i am a trainee hairdresser and sorted it out for her. its such a shame that instead of claiming to be a top salon in cardiff and presenting themselves and their work as such , they have gone down the route of letting it go to their heads and acting like they are topclass/stuckup and thinking that is enough with pisspoor service.Add comment Report this review
Give this salon a wide birth!
1 by ClairePrice
I visited this saloon in September as it looked professional and I wanted to change my hair colour. I had a consultation first to let them know exactly what I wanted and took a picture of it with me. I was told they could achieve what I wanted. The results were nothing like I asked for so I made a complaint. They asked me to back so they could rectify it, so I did. It was worse walking out of there the second time and the service was one of the most shocking I have ever experienced. Not only did they not listen to what I was asking for, they were in a hurry to get me out of there. I made a complaint to the manager who admitted they had not given me what I had wanted and offered me a full refund. 3 months later and numerous phone calls to them, I still haven't received my refund and the manager will not return my calls. I have had to request the assistance of Trading Standards to try and get my money returned. Simply don't understand what good customer service is. The 1 star above is being very generous...Add comment Report this review
I recommend guys not be here
1 by GloraG
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