Joolz Hair & Beauty
21a Princes Rd,Brunton Park, Gosforth, Newcastle Upon Tyne, Tyne And Wear, NE3 5TT
- Tel: 0191 2362775
no star salon, the only way I can complete this review
12/07/2013 by mollie444
I recently moved to the area close to this salon and thought I would pay a visit and have a cut and blow dry. My previous salon was more than satisfactory, professional and a lower cost for this service but further for me to travel. I like to support local business where I can and pay more at the larger salons in the the centre of town. This was a disaterous decission as the service and cut I recieved was not as I expressed in my consultation. Throughout the cut the stylist did NOT follow through the verbal plan she had made to achieve my style and did NOT communicate with me throughout the process about how it was being achieved. After complaing to the manager by telephone I was met with appologies but he refused to reimburse me stating" we could have put it right" if I returned to the salon. After trusting the stylists skills and being very upset and disapointed with my visit, I refused to do this. My hair had been cut much too short in one area and left too long in another and unless my knowledge of hairdressing is completely out of date, "Is there a magical way of putting the cut hair back on"! Bad cut...bad customer service..bad policy! Don't visit this salon....go to a proffesional instead.Report this
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