22 Church St, Coleraine, County Londonderry, BT52 1AR
- Tel: 028 7034 3761
AVOID this poor excuse for a cafe. minging!!!
18/12/2011 by karenmcg
I only wish i could give minus stars for a rating...where do i start. firstly we were shocked at the prices, but we were already in and a few people waiting behind us so we ordered anyway. asked for a small bowl of stew for my 9 month old daughter, 2 meal deals and another adult meal, whole thing came to £23.59.....they charged me £3.75 for a kiddies bowl of stew... enough said you have to pay 1st so we sat down and waited for out food. it arrived pretty soon, partner cut into his vol au vont and discovered a long blonde hair right in the middle of it all...def not ours as he is short and brown and i have long jet black hair. he gave it back and complained about it and the man who owns, or else manages the place, very sourly gave us the money back. no problem, i took a handful of chips off my plate, bit into my vol a vaunt, it was stone cold in the middle (and it chicken) gave it back telling them it was cold, they took the plate off me, i assumed they would have heat it up and gave it back, no such luck, sat waiting and waiting, no one came near us. went back up and he gave me £1.95 back as i had taken some of the chips. i then asked for the rest of my chips off the plate as i paid for them, and got nothing. he then kept ignoring me and serving other people. i have no idea what kind of customer service they teach in that place...if any. finally got my money back, and 2 of us left hungry and slightly sickened. Later found out they blast heat everything in a microwave and DO NOT check the temperature before sending it out. Wouldnt have minded if we had gotten an apology as I know this could happen anywhere but it was the amount we paid for it as well as the total rudeness from the staff made it worse. Dine there at your own risk. The fella who owns Morelli's will know rightly who wrote this but i dont care, im telling the truth. several tables around us had plates only half eaten. enough said about this dump. food standards agency have been contacted, he didnt realise he was dealing with an employee of the council. action will be taken.Report this
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