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Data Cars is the largest Private Hire Minicab company in the South East London. With a fleet of over 300 vehicles we provide a fast, efficient and reliable service
ABSOLUTELY APPALLING SERVICE!!
16/07/2013 by B81
No one I know will ever use them again after the experience I had last week. This is not related to the driver as he was very good but the people that make the bookings are completely incompetent. I booked a car to pick me up first thing in the morning to take me into hospital for an operation and the car did not arrive. I called them to ask where it was and was told that they 'were very busy and didn’t have many drivers'. I explained that I had booked the car for a certain time as I had a very important appointment which the guy on the phone didn’t seem to be bothered about - I was just told the driver would be there 10 minutes later. 25 minutes later the driver turned up leaving us 25 minutes to get across London! The driver informed me that he hadn’t been busy at all and that DATA CARS had approx. 250 drivers so he wasn’t sure what the guy on the phone was talking about. He also told me he was only made aware of the job 5 minutes AFTER the time he was due to pick me up. This may not seem like a particularly bad situation but when you have starved for 36 hours and are feeling extremely anxious about a major hospital appointment you don’t need your taxi company to let you down and add to add to the stress. When I got to the hospital I was told I was so late my consultant had to go and do his clinic before he could see me (I am just lucky they would see me at all). So my mother (who had flown all the way to London for this appointment) and I then had to sit and wait for 3 hours to be seen. All this was because of Data Cars inability to make a correct booking. There was no apologies for the way the situation was handled except from the driver who did his best to get us to the hospital on time. I understand cars are late and things go wrong but the way it was handled was atrocious. I STRONGLY advise that no one ever use this company and will be telling everyone I know how bad they are and about the reputation they are getting. I have heard from other people that before they expanded they were a good company and had really good customer service. It’s a shame that that is no longer the case. It takes nothing to be polite to someone especially when they are paying you money for a service. I know that they are a big company now and do not care about poor reviews, however, I wanted to put this out there to save someone else going through the same experience. I do not want to give them 1 star but it does not allow you to put less.Report this