Commercial Vehicle Assistance
Summerbridge, Thruscross, Harrogate, North Yorkshire, HG3 4AH
- Tel: 07412 681159
Truck, Coach and Bus commercial vehicle maintenance, specialising in VOLVO MAN SCANIA AND DAF.
24 hour emergency roadside call out service and replacement vehicles available.
Services and products
- commercial vehicle contract maintenance
- commercial vehicle roadside assistance
Appaling customer care and most insulting owner
10/07/2012 by Singer1
Booked a 4 hour "luxury" coach trip leaving at 6am on a Sunday. Were left waiting over an hour in the cold for pick up. After calling 8 times finally got a response from company 15 mins AFTER due time saying the coach had flat tire shortly after leaving depot. They said 30 mins delay but he only turned up after 7am. At no point did the driver make any effort to contact us. Coach was FILTHY! Dirt and debris on seats, wet, sticky mess in aisles, finger marks on windows and dirt around toilet bowl - imagine if we had kids with us! 2 people had to change seats twice due to damp. Our guests (over 30 people) were disgusted and upon passing on these complaints to the owner, Mr. John Murgatroyd, he claimed his coach was "spotless" and he has a policy of NOT giving client contact number to the driver and sees no issue with this. After explaining that this level of customer service was not acceptable for a "luxury" coach trip, I was called an "idiot", and a "nutter.... out to cause trouble" If this man thinks that his insulting and outrageous response to genuine and valid complaints is acceptable then he should not be in a customer service profession. If you use this company you will be physically and emotionally wronged.Report this
Tell customers about your latest offers and promotions
Reach customers looking for discounts by adding a deal to your page.
Ratings & reviews
|Monday||Open 24 Hours|
|Tuesday||Open 24 Hours|
|Wednesday||Open 24 Hours|
|Thursday||Open 24 Hours|
|Friday||Open 24 Hours|
|Saturday||Open 24 Hours|
|Sunday||Open 24 Hours|
- American Express
- Direct Debit
- Visa Electron
We accept Cheque, BACS, Cash, Credit Cards
Connect with your customers
Add links to your website and social network accounts.
Is this your business?
Inappropriate content? Report content