11 West End, Witney, Oxfordshire, OX28 1NQ
- Tel: 01993 708333
21/03/2013 by ChrisCl
Hi Rachel thank you for your comments on yell.Com. We as you know always respond to customer feed back and yes you are correct that it took five weeks for the item to be returned to you. We have offered you a full refund and made a public apology on our social media channels for a gap in our systems. We have asked you to ring in and we will refund the £15 back on to your card and have also orfered you our 50% discount card to say sorry. We try to achieve 100% service all the times but sometimes things go wrong and feed back from customers is vital to improve that customer experience. We would love to see you back as a customer and look forward to you call in to our office. Any reviews posted are always taken from customer comments and they are all available to be viewed if you felt you wished to see the original copy held at our.offices. Regards The Beautiful Creases teamReport this
DO NOT USE!!
08/03/2013 by RachelTibbitts
Dreadful service! It took 5 weeks for my coat to be dry cleaned. I frequently visited the shop and it was closed in the middle of the day. I left messages and no one ever returned my call or i was fobbed off with excuses that they were short staffed, having building work or it was half term! Eventually my dry cleaning was delivered after i chased it up again and again and again, I was promised a refund but it hasn't happened. Oh and the positive reviews on here are written by the owner of the company - says it all really!Report this
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