167 Fleet Rd, Fleet, Hampshire, GU51 3PD
- Tel: 01252 811222
bathstore.com specialise in a range of bathroom equipment from basins to baths and even jacuzzis. A fitting service is also provided.
Poor quality products, disgraceful after sales warranty and customer service.
09/01/2013 by Sarfrazul
We'd purchased a new shower enclosure, tray and fittings back in November for £1300, which was delivered and professionally fitted mid-December. Shop staff were friendly and helpful. The tray was fitted onto a solid waterproof-lined and tiled floor of a wet-room, which the previous owner had newly installed. But did not have any glass screening and thus too messy with water splashing all over the bathroom to keep clean. Eight months after the shower tray and enclosure installation (August), we noticed three very fine spider-like cracks emerging from within the shower tray surface all within a 20 cm radius of each other. Called the shop who asked me to email photos of the problem, which they'd forwarded onto Bathstore's technical department. Subsequently heard nothing for a month, then chased-up and then about 3 week later the store called back to advise their technical department said that they believe the cracks were caused by the customer and would not do anything further. I called the technical department and spoke with the manager, who vehemently insisted that we had caused the cracks by having dropped something on the shower tray. I'd advised that we had not done so and that these weren't indentations, but emerging from within the shower tray surface. The manager then said that "shower trays just don't crack, you must have caused the damage somehow, as my documentation says so." I asked him to pass (email a copy) of the documentation so that I could review it, he said it’s for his reference only and wouldn't provide a copy. I asked what can be done now, to which he replied nothing and that it would be down to me to replace the shower tray since we'd damaged it. The technical department manager was rude and arrogant, made a judgement without providing any evidence on the reason of the cracks. No one visited to inspect the issue. I wrote the customer service manager who wrote back that as far she was concerned, that I had discussed the matter with the technical dept manager and that was it. The tray has continued to form more cracks and started forming lumps across the shower tray surface. From what I can see is that the shower tray is either faulty or very poorly constructed and thus did not even last 9-months after installation. Very disappointing experience, it was the first time I'd purchased anything from the Bathstore, definitely never buy from them every again after this experience.Report this
Faulty product but no help.
08/08/2012 by KeithSm
I purchased a vanity unit from Bathstore.com which was delivered by the Fleet store. After only 3 months the laminate starting separating from the unit. I contacted Bathstore and they said it was due to faulty installation and would do nothing more than offer to sell me a new one. Terrible product, terrible customer service.Report this
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