168 Quarry St, Hamilton, Lanarkshire, ML3 6QR
- Tel: 0845 3881289
07/08/2013 by NicoleJ93
Well, I’ve come to this page to leave my opinion of Back to Black but I can see from their comment that other people haven’t been impressed by their services. For the record I have tried to complain to 'management' and its been completely disregarded. As you can see they only have one 5 star rating, most likely from a member of the ‘management’. I thought they were only patronising when speaking to me but I can see from that comment it must me a common tendency when speaking to all clients! I tried this hairdressers for the first time to have T-bar foil lowlights. This treatment should only realistically last about 1.5 hours. Instead I eventually left the salon 3.5 hours later. On the website it states the T-bar lowlights would be £37. When my treatment was complete it was a disappointing surprise when they tried to charge me almost double the price. Apparently you must pay for the blow-drying process of this (which is absolutely absurd, who in their right mind gets their hair dyed and head off home to wash it out?) I was also charged for many additions which I DID NOT consent to, and wouldn’t have if they had offered. To add insult to injury they feel as though its 'standard' to charge you for the colour you use too, it left me thinking; What was I paying the initial £37 for? They try to justify this by saying '(sic) Our services are priced individually so we can keep we cost as low as possible for our clients' How ironic. Long story short I was very polite in informing the manager of my query and to file a complaint, it was completely disregarded and they tried to use an intimidating tone throughout the e-mail only to tell me they would not take my complaint on further. Bottom line, I would STRONGLY advise anyone thinking of choosing this hairdressers not to as I was cheated out of money from their FALSE ADVERTISING and HIDDEN CHARGES.Report this
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