Yell.com accessibility statement
We're committed to improving access to our content for all users as part of our company-wide corporate responsibility programme.
This page describes the key accessibility features used on Yell.com to help those who wish to take advantage of them.
There are also details on other ways of accessing our content if you prefer not to use the internet.
Technical accessibility and our build standards
Yell.com is developed to conform with the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines version 1.0 (WCAG 1.0) to ensure the best possible experience for users of a wide range of browsing software.
We continually review our accessibility level and work with external specialists to ensure it is developed and maintained.
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Practical accessibility and user testing
We work with a specialist agency to carry out user testing to ensure Yell.com is as practically accessible as possible. These tests use a broad range of participants including users of adaptive technology such as screen readers. The test findings and user feedback are used to improve our practical accessibility.
Yell.com is also speech-enabled via the Browsealoud browser plug-in. This service is a free download designed to help Yell.com users who find it hard to read, which supplements (rather than replaces) other screen readers. The Browsealoud FAQs provide more information.
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Access keys
The following keyboard navigation shortcuts have been implemented throughout the site. Press ALT (PC—SHIFT+ALT in Firefox) or CONTROL (Mac) and:
- for Yell.com's homepage;
- to skip to the main content of each page;
- to jump to the search area of each page;
- for the help section;
- for Yell.com's terms and conditions;
- for Yell.com's privacy policy;
- to jump to the top of each page;
- for the contact us section;
- for Yell.com's accessibility statement (this page).
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"Skip to content" links
Each page of the site includes a link that enables users of browsers such as screen readers to jump directly to the main content of that page. This link has the access key 2 assigned to it and is the first item on the page, but may be hidden in some browsers.
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Text size and style
Users may customize their browser settings to make changes to the site appearance to suit their needs. This may include text sizes, text colour and background colour. Yell.com is designed and built to accommodate these settings while still displaying its content effectively.
Usually these settings can be found in the "View options" or "Preferences" menus of web browser software and there may be keyboard shortcuts assigned to them. Users are advised to check their browser's "Help" section for information on how to make these changes, or make use of the accessibility features of their computer's operating system.
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Feedback
Any user is welcome to feedback (access key 9) on the accessibility of any area of Yell.com to help us continue to improve the site.
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Site map and help
There's a site map to help users navigate Yell.com and there's a help section (access key 5) to assist them in getting the most from the site. Links to both of these are included on each page.
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Accessing Yell's content by telephone and Minicom
Blind users can dial 195, with their PIN ready, to access Yellow Pages 118 24 7 free of charge.
Deaf users can dial the Minicom number 0800 783 4411 to access Yellow Pages 118 24 7 free of charge.
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