Yell.com accessibility statement
Introduction
Yell.com is committed to improving access to its content for all users as part of the company-wide corporate responsibility programme.
This page describes the key accessibility features used on Yell.com to help those users who may wish to take advantage of them.
Information is also provided on other means of accessing Yell.com's content for those who choose to use media other than the internet.
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Technical accessibility and the build standards we use
To ensure the best possible experience for users of a wide range of browsing software, Yell.com is developed to conform with the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines version 1.0 (WCAG 1.0)
Yell.com assesses its accessibility level and works with external specialists to ensure this is developed and maintained.
We believe the site conforms to the W3C WAI WCAG 1.0 Level Double-A standard and includes some Level Triple-A checkpoints too.
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Practical accessibility and user testing
To ensure Yell.com is as practically accessible as possible, Yell.com works with a specialist agency to carry out user testing. These tests use a broad range of participants including users of adaptive technology such as screen readers. The test findings and user feedback are used to improve Yell.com's practical accessibility.
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Access keys
The following keyboard navigation shortcuts have been implemented throughout the site. Press ALT (PC) or CONTROL (Mac) and:
- for Yell.com's homepage;
- to skip to the main content of each page;
- for the site map;
- to jump to the search area of each page;
- for the help section;
- for Yell.com's terms and conditions;
- for Yell.com's privacy policy;
- to jump to the top of each page;
- for the contact us section;
- for Yell.com's accessibility statement (this page).
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"Skip to content" links
Each page of the site includes a link that enables users of browsers such as screen readers to jump directly to the main content of that page. This link has the access key 2 assigned to it and is the first item on the page, but may be hidden in some browsers.
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Text size and style
Users may customize their browser settings to make changes to the site appearance to suit their needs. This may include text sizes, text colour and background colour. Yell.com is designed and built to accommodate these settings while still displaying its content effectively.
Usually these settings can be found in the "View options" or "Preferences" menus of web browser software and there may be keyboard shortcuts assigned to them. Users are advised to check their browser's "Help" section for information on how to make these changes, or make use of the accessibility features of their computer's operating system.
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Feedback
To help with continual improvement of the site feedback (access key 9) is welcomed on the accessibility of any area of Yell.com from all users.
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Site map and help
To help users navigate Yell.com there is a site map (access key 3) and to assist them in getting the most from Yell.com, there is a help section (access key 5). Both of these are included in the header of each page.
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Accessing Yell's content by telephone and Minicom
Blind users can dial 195, with their PIN ready, to access Yellow Pages 118 24 7 free of charge.
Deaf users can dial the Minicom number 0800 783 4411 to access Yellow Pages 118 24 7 free of charge.
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